University Lab Partners
Privacy Policy

Last updated: September 23, 2026

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This Privacy Policy applies to University Lab Partners ("We," "Our," "Us"). It explains how we collect, use, and share personal information gathered on universitylabpartners.org and its subdomains (the "Sites"), and through our memberships, lab and fabrication space, events, and other services. By using our Sites, you agree to this Privacy Policy.

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In short: we collect the information you give us and basic website usage data. We use it to run our facilities and programs and to keep in touch. We share it only with the vendors who help us do that. You can ask to see, correct, or delete your information at any time through our privacy request form.

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1. What Types of Personal Information Do We Collect?

 

Information You Give Us. You may give us information when you fill out a form on our Sites, apply for membership or residency, register for an event, book a tour, sign an agreement, or contact us by phone or email.

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The categories of information include:

• Contact information, such as name, company, address, email, and telephone number

• Account information, such as usernames and passwords for our member portal

• Membership and facility information, such as your membership plan, agreements, bookings, and building or lab access records

• Event information, such as the events you register for and attend

• Professional, employment, or education information, such as a resume or CV and information needed to verify qualifications for recruitment or residency

• Payment information, used for billing. Card payments are handled by our payment processor, and we do not store full card numbers on our own systems

 

Information We Automatically Collect. When you visit our Sites, your browser sends information automatically. This includes your IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on pages, and how you reached us (for example, from a search engine, social media, or an email campaign). We collect this using cookies, pixels, and similar technologies (see Cookies below).

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Information From Third Parties. If you interact with us through a third-party service (for example, LinkedIn, Meta, Google, or an event platform), that service may send us information about you, depending on its policies and your account settings.

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2. How Do We Use Personal Information?

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• To provide our services, including wet-lab facilities, fabrication space, memberships, and events

• To review membership, residency, and program applications

• To communicate with you, including service messages and newsletters

• To market our services, including through online advertising

• To analyze Site usage and improve our Sites and services

• For market research, planning, and troubleshooting

• To provide employment opportunities

• To secure our facilities and systems, and to detect and prevent error, fraud, or other illegal activity

• To comply with legal obligations

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3. How Do We Share Personal Information?

 

Service Providers. We share information with vendors who help us run our business. They may use it only to provide services to us. They fall into these categories:

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• Website, CRM, and email: hosting our Sites, managing contacts and forms, and sending email (for example, Wix and HubSpot)

• Productivity and communications: email, files, and collaboration (for example, Google Workspace and Microsoft)

• Membership, facility, and event management: memberships, bookings, billing, and event registration (for example, OfficeRnD and Luma)

• Analytics and advertising: understanding Site usage and running ads (for example, Google, Meta, and LinkedIn). See Cookies below

• Professional service providers: consultants and contractors supporting our operations, technology, marketing, and information security (for example, ScaleSpark, Project World Impact and CISOshare)

• Payment processing: processing payments (for example Stripe and Bill.com)

 

Third-Party Links. Our Sites may link to third-party websites that have their own privacy policies. We are not responsible for those policies. Please review them before you submit information.

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Disclosures Required by Law. We may disclose information when required by law or lawful requests from public authorities; to enforce our terms and agreements; to protect our rights, property, or safety, or those of others; or for fraud prevention.

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Change of Control. See section 10.

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4. Do Not Track and Global Privacy Control

 

Do Not Track ("DNT") is a browser setting that asks websites not to track you. There is no common standard for responding to DNT, so we do not respond to DNT signals.

 

Global Privacy Control ("GPC") is a browser signal that asks websites not to sell or share your information for advertising. We treat a GPC signal as a request to opt out of advertising cookies for that browser. 

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5. Cookies and Similar Technologies

 

Cookies are small text files a website stores on your device. They let the site remember your actions and preferences and help us understand how the site is used. We also use pixels and tags, which work in a similar way.

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We use:

• Essential cookies, which the Sites need to work (for example, security and cookie preference settings)

• Analytics cookies, which help us understand how visitors use the Sites

• Advertising cookies, which help us measure our ads and show relevant ads on other sites

 

You can manage non-essential cookies with the cookie settings on our Sites using the fingerprint logo in the bottom left of the screen. You can also block or delete cookies in your browser settings. Some parts of the Sites may not work without them.

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Google Analytics, Tag Manager, and Search Console. We use Google Analytics to understand how visitors use our Sites and Google Tag Manager to manage the tags on our Sites. We use Google Search Console to see how our Sites perform in Google Search. Search Console reports on search activity in aggregate and does not place cookies on your device. We do not combine Google Analytics data with information that directly identifies you. See Google's Privacy Policy for details. You can also install the Google Analytics opt-out browser add-on.

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HubSpot. HubSpot tracking helps us understand how visitors interact with our Sites and emails. If you submit a form, it links that activity to your contact record. 

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Advertising (Google, Meta, LinkedIn). We may use advertising pixels and cookies from Google, Meta, and LinkedIn to measure our ad campaigns and show our ads to people who have visited our Sites. These companies may collect information about your activity on our Sites and on other websites. You can control ad personalization in your Google, Meta, and LinkedIn settings. You can also use the NAI opt-out or the DAA opt-out. Opting out doesn't stop ads from appearing, but they may be less relevant to you.

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6. Your Privacy Choices and Rights

 

Making a Privacy Request. To request access to or deletion of your personal information, submit a request through our privacy request form. You can also email info@universitylabpartners.org. We may need to verify your identity before we act on a request.

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Your Rights. Depending on where you live, you may have the right to access, correct, delete, or get a copy of your personal information, and to opt out of certain uses. We will not discriminate against you for exercising these rights.

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Marketing Opt-Out. You can unsubscribe from our marketing emails at any time with the link in any email, through the privacy request form, or by contacting us. You will still receive service messages about your membership, bookings, or other services you use.

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California Residents. We do not sell your personal information for money. We use advertising cookies that California law may treat as "sharing" personal information for targeted advertising. You can opt out through our cookie settings, by enabling Global Privacy Control in your browser, or through the privacy request form. We do not disclose personal information to third parties for their own direct marketing purposes (California Civil Code §1798.83).

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7. How Long Do We Keep Personal Information?

 

We keep personal information only as long as we need it for the purposes in this policy, or as long as the law requires. For example: 

• Member and agreement records: for the length of the membership plus 7 years

• Applications that don't lead to membership: 2 years

• Marketing contacts: until you unsubscribe or ask us to delete them, or after 1 year of no engagement

• Website analytics data: according to the retention settings in our analytics tools

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8. International Transfers of Data

 

Our Sites and services are intended for use in the United States. We and our service providers process information in the United States. If you access the Sites from outside the U.S., your information will be transferred to the U.S., where data protection standards may differ from those where you live.

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9. Children's Privacy

 

Our Sites are not directed at anyone under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, please contact us and we will delete it.

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10. Change of Control

 

If we are involved in a merger, acquisition, reorganization, sale of assets, or other change of control, personal information may be transferred as part of that transaction.

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11. How Do We Protect Personal Information?

 

We use administrative, technical, and physical safeguards to protect personal information. These include encryption where possible, access controls, and confidentiality commitments from staff and vendors. No website or transmission is completely secure, so we cannot guarantee the security of information you send us.

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12. Policy Changes

 

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top. If the changes are significant, we may also tell you by email or on our Sites.

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13. Contact Information

 

For questions or complaints about this policy, or to exercise your privacy rights, use our privacy request form or email info@universitylabpartners.org.